Community Engagement Director
Company: The Bungalows At Chesterfield Village
Location: Springfield
Posted on: October 24, 2024
Job Description:
Description:The Bungalows at Chesterfield Village is seeking a
Community Engagement Director to join their team!The Community
Engagement Director reports to the Executive DirectorPURPOSESales &
Marketing - Community RelationsThe Community Engagement Director is
responsible for hands on sales execution at the community level
through generating new sales leads, converting leads to move-ins,
implementing Phoenix sales systems, developing eternal business
relationships to generate referrals.PRINCIPLE DUTIES AND
RESPONSIBILITIESSales & Marketing - Community
RelationsAccounting
- Codes and submitts community sales department invoices for
processing and payment. Understands and manages the department
budget to include labor and the other expenses and its impact on
the community's bottom line.Analysis/Reporting
- Provides detailed and accurate weekly and monthly sales and
marketing productivity reports, critical success factors (comparing
industry trends), including analysis, to the community Executive
Director and/or Phoenix senior operations team
- Manages sales and marketing data, audits, training, analysis,
and implementation
- Maintains a thorough working proficiency of Customer
Relationship Management (CRM) lead tracking database and keeps all
contact records current.
- Ensures inquiry forms are always available at the front
desk
- Ensures qualified leads are entered into the CRM database
- Completes Marketing Action Plan when required on a timely basis
each month
- Conducts bi-annual competitive market research and provide the
regional sales team with all data (i.e., including rates, apartment
sizes, services, and amenities) necessary to complete an accurate
ranking and analysis of designated competitors in the communities'
market.
- Understands competitive opportunities & threats and presents
strategic alternatives to combat these to the Executive Director
and Regional Sales Team.Communication
- Presents the company in a positive and professional manner
- Presents self in a positive and professional manner
- Meets monthly with sales team to review sales and marketing
activity, quality assurance, and other key marketing issues
- Assists in completion, production, and roll-out of Standard
Operation ProceduresSales
- Strives to educate the community at large about Phoenix's
unique approach to senior living services.
- Recognizes opportunities to market Phoenix Senior Living
communities and acts upon them as appropriate
- Works in partnership with corporate Marketing Support to insure
new lead generating activity has appropriate marketing support to
maximize effectiveness
- Provides customer service by responding to corporate phone,
mail, or email inquiries and appropriately communicating to the
community(s)\Regional Operations Team
- Positively influences and impacts sales activities for the
community
- Assures that occupancy and sales productivity goals are
consistently met
- Meets or exceeds standards in sales productivity
- Conducts tours with prospective residents and their
families
- Personally closes new sales in the community
- Implements, monitors, and promotes resident referral programs
to generate new referrals
- Conducts professional outreach for lead generation
purposes
- Maximizes occupancy and revenue opportunities for the
community
Requirements:EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATIONSales &
Marketing - Community Relations
- College degree preferred, 3-5 years experience in sales and
marketing, preferably in senior housing
- Previous experience working with the elderly and/or disabled in
a paid or volunteer position is highly desirableLICENSE -
CERTIFICATIONNot applicable.SKILLS AND ABILITIESSales & Marketing -
Community Relations
- Computer proficiency with working knowledge of Windows, Power
Point, Excel software
- Ability to be flexible and work in an environment that promotes
teamwork and collaboration
- Excellent communication skills, both verbal and written and the
ability to relate in a positive and professional way to a diverse
resident and employee population
- Ability to maintain a high level of confidentiality regarding
residents, employees, staff and the community
- Demonstrated ability to set priorities, complete assignments in
a timely manner while managing multiple duties and
responsibilities
- Demonstrated ability to be innovative and creative and have
patience, high energy and resourcefulness in problem
solvingPHYSICAL REQUIREMENTSIn an 8 hour workday, associate may
stand / walk:Hours at one time: 2-4Total hours/ day: 4 - 6In an 8
hour workday, associate may sit:Hours at one time: 0 - 2Total
hours/ day: 2 - 4In an 8 hour workday, associate may drive:60-120
minutes, 3 - 4 times a weekAssociate will support / assist:
(Maximum lbs)Frequency: 50 lbsOccasionally: 150 lbsAssociate will
lift / carry (Maximum lbs)Frequency: 40 lbsOccasionally: 70
lbsAssociate will use hands for repetitive:Simple grasping,
pushing, and pulling, fine manipulationAssociate should be able
to:Bend: OccasionallySquat: OccasionallyKneel:
OccasionallyClimb:OccasionallyReach:Occasionally, 3 feet
PI4561d615309b-37248-35877419
Keywords: The Bungalows At Chesterfield Village, Springfield , Community Engagement Director, Executive , Springfield, Missouri
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